Welcome Back!

We've missed you! 

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Planning Your Next Visit: 

 

To better protect the health and safety of our members, visitors and staff, we've changed a few things about how our guests enter the Museum. To help limit crowding, we're controlling the number of guests by having members and visitors purchase tickets in advance. 

Purchase Your Tickets

  • ​Both members and general admission guests must purchase online Museum admission tickets prior to coming to the Museum. Each guest over the age of 1, will need a ticket. If you are a member, your admission is free, but you will need to reserve tickets for admission on a selected day and time.  General admission guests can purchase tickets online as well for a specific entry time. 

  • Members reserve your tickets here here.

  • Non-Members reserve your tickets here.

  • Community Members must call 910-254-3534 ext 106 one day prior to reserve your tickets.

  • ACM Reciprocal Network cardholders from other museums must call 910-254-3534 ext 106 one day prior to reserve your tickets.

  • Plan to present a printout of your physical ticket or to show the ticket electronically on your mobile device. We will get you checked-in and on your way!

Entering the Museum

  • Guests should come to the main entrance off Orange Street to meet a masked staff member where each visitor will have their temperature taken. Each adult in the group will be asked to review and acknowledge a health waiver. Anyone with a temperature over 100.4 (and their group) will not be permitted in the Museum. 

  • If you have a stroller, you can use the stroller entrance located on 2nd Street AFTER you have checked in at the main entrance. 

  • All Museum guests will need a ticket and a mask for everyone age 5 and over. 

  • MEMBERS: Please bring and present your membership card so our front desk staff can add your new expiration date.

 

What To Expect When You Visit:

 

You will be certain to find an eager staff that is excited to welcome our visitors back! Additionally, during this phase of reopening, some of our exhibits will be closed or modified for the safety of all. 

  • Animal Alley: It would not be feasible for guests and visitors to maintain appropriate social distancing in this exhibit, and therefore this exhibit is closed. 

  • Virtual Reality: Due to the high contact nature of VR, this exhibit is closed. 

  • Blue Blocks: Due to the high contact nature of Blue Blocks, these pieces will not be out. 

  • Art Room: The art room will open for our guests and visitors to enjoy but the types of activities offered will be limited.  There will be activities in Ziploc bags and we ask that when you are done playing with them, that you return them to the front desk for sanitizing. 

  • Costumes: There will not be any costumes in the exhibit to limit contact between users. 

The Children's Museum of Wilmington takes health department recommendations for preventing the spread of COVID-19 very seriously. Accordingly, here are some things to be mindful of when you visit:

  • All staff, volunteers, and any guests age 5 and over must wear a facemask. 

  • If you, or anyone in your group, feels sick, has a fever, cough, or shortness of breath, please stay home.  

  • Please respect 6-foot distancing between groups of guests and others. 

  • Guests will find new sanitizing stations throughout the Museum and added signage on where the restrooms are located. Guests are encouraged to wash their hands frequently during their visit. 

  • For the safety of our guests and visitors, the water fountain will be closed. Additionally, there will not be drinks for sale. Please make sure that you bring a water bottle.

  • Please be kind and respectful to others during your visit by following our guidelines. This will help to ensure a positive and enjoyable experience for everyone. 

 

Improvements For Your Safety:

Since closing the Museum in March, we've looked carefully at every aspect of the Museum to consider how we can change our space and operations to better ensure a safe, healthy environment for all. Here are some of the improvements we have made:

  • Modified the check-in process by placing a staff member outside to limit gathering at the front desk.

  • Instituted new cleaning and sanitizing procedures in accordance with guidelines by the Centers of Disease Control and Prevention. 

  • Limited contact during transaction by requiring tickets to be reserved/purchased ahead of time and only accepting debit/credit card purchases for drinks. 

  • Installed alcohol-based hand sanitizer stations throughout the Museum. 

  • Required all staff, volunteers, and guests aged 5 and over to wear facemasks.

  • Removed high touch exhibit components.

  • Installed a sneeze guard at the front desk. 

  • Purchased an electrostatic sprayer to increase disinfection and sanitizing capabilities.

  • Added clear signage for restrooms.

  • The Museum will be closed from 12:30 pm -1:30 pm to sanitize and disinfect.

 

FAQ's:

I'm a member, do I still need to reserve a ticket for admission? 

Yes, your tickets are free, but you need to book them online before your arrival. 

Reserve tickets here: https://bit.ly/2QStLUs

With my reserved-time admission, how long can I stay in the Museum? 

There are two time slots available: 9:30 am -12:30 pm and 1:30 pm -4:30 pm. You can stay for the duration of your time slot. Members can purchase a ticket for the afternoon time slot, if capacity exists. 

What happens if I show up to the Museum without a reserved ticket? 

If you arrive at the Museum without a ticket, and capacity exists, you will be asked to purchase a ticket via your smart phone. 

Will the Museum still offer daily programs?

Yes, the Museum will still offer daily programs. Due to COVID-19, we will be limiting our programs to 8 children or less. Pre-registration is required, just go to the front desk and a staff member will add your child's name to the list. Only children that are signed up will be allowed to participate. For a detailed list of the daily programs that are offered, click here.

I’m having issues signing in as a member to reserve my tickets, what do I do?

In order to sign in, you need to use the email you provided when purchasing your membership. Members have been receiving monthly updates sent to the email associated with their membership. A simple way to confirm the associated email address is to check your email for these updates titled 'Children's Museum of Wilmington Membership Extension'. Please double check your inbox and spam folders. If your membership was gifted, the gifter should have provided your email but may have entered theirs instead. Should you forget your password, you have the option to reset it prior to reserving your tickets. If you are still having issues, please call us at 910-254-3534 and our staff will help you.

Why all the masks?

Public health experts recommend a protective face covering as a proven method of significantly reducing the risk of spreading COVID-19.

What if I notice other guests not wearing their masks in the Museum?

Kindly notify a staff member and we will remind our guest of the rules.

 

Given the Museum has been closed since March, will my membership be extended?

All active memberships have been automatically extended by six months. 

Participating member of the North Carolina Science Network Collaborative

Participating member of the Association of Children's Museums Reciprocal Network 

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      Hours of Operation  

      Monday through Saturday

       9:30 am-12:30 pm and 1:30 pm-4:30 pm

       Closed 12:30 pm-1:30 pm for sanitation

   

      Sunday

      1:00 pm-5:00 pm

      

                          910-254-3534

info@playwilmington.org 

Encore Best of 2019 

Best Museum Finalist

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CMoW is a 501(c)(3) non-profit organization.

© 2020 By The Children's Museum of Wilmington