Students with Masks

Welcome Back

Welcome back

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Planning Your Next Visit? 

 

To better protect the health and safety of our members, visitors, and staff, we've changed a few things about how our guests enter the Museum. To help limit crowding, we're controlling the number of guests by having members and visitors purchase tickets in advance. Please review the information below to learn more about the changes we have implemented to improve your experience and ensure your safety. 

Purchase Your Tickets

  • ​Both members and general admission guests must purchase online Museum admission tickets prior to coming to the Museum. Each guest, age twelve months and over, will need a ticket. If you are a member, your admission is free, but you will need to reserve tickets for admission on a selected day and time. 
     

       Non-Members

  • Non-Members reserve your tickets here.

       Members

  • Members must first register their email on our website by clicking "Register" in the top right corner of the page here.

  • Once registered, members can sign-in in the top right corner and reserve your tickets here.

  • You will not have an account on our website until your register for our site using the email connected to your membership.

  • Community Members (such as Library passes) must call 910-254-3534 ext 106 one day prior to reserve your tickets.

  • ACM Reciprocal Network cardholders from other museums must call 910-254-3534 ext 106 one day prior to reserve tickets.

  • Plan to present a printout of your physical ticket or a screenshot to show the tickets electronically on your mobile device. 

Entering the Museum

  • Guests should come to the main entrance off Orange Street to meet a masked staff member where each visitor will have their temperature taken. Each adult in the group will be asked to review and acknowledge a health waiver. Anyone with a temperature over 100.4 (and their group) will not be permitted in the Museum. 

  • If you have a stroller, you can use the stroller entrance located on 2nd Street AFTER you have checked in at the main entrance. 

  • All Museum guests one year and over will need a ticket. 

  • Everyone entering the Museum age 5 and older is required to wear a face mask.

  • MEMBERS: Please bring and present your membership card so our front desk staff can add your new expiration date.

Events

  • There are limited tickets for each member and non-member group. If member tickets sell out, members can purchase non-member tickets if capacity allows. 

What To Expect When You Visit:

 

During this phase of reopening, some of our exhibits will be closed/modified for the safety of all. 

  • Virtual Reality: Due to the high contact nature of VR, this exhibit is closed. 

  • Blue Blocks: Due to the high contact nature of Blue Blocks, these pieces will not be out. 

  • Art Room: The art room will open for our guests and visitors to enjoy but the types of activities offered will be limited.  There will be activities in Ziploc bags and we ask that when you are done playing with them, that you return them to the front desk for sanitizing. 

  • Costumes: There will not be any costumes in the exhibit to limit contact between users. 

The Children's Museum of Wilmington takes health recommendations for preventing the spread of COVID-19 very seriously. Accordingly, here are some things to be mindful of when you visit:

  • All staff, volunteers, and any guests ages five and over must wear a face mask. 

  • If you, or anyone in your group, feels sick, has a fever, cough, or shortness of breath, please stay home.  

  • Please respect six-foot social distancing between groups of guests and others. 

  • Guests will find new sanitizing stations throughout the Museum and added signage on where the restrooms are located. Guests are encouraged to wash their hands frequently during their visit. 

  • For the safety of our guests and visitors, the water fountain will be closed. Please make sure that you bring a water bottle. We do have water available for sale at the Front Desk.

  • Please be kind and respectful to others during your visit by following our guidelines. This will help to ensure a positive and enjoyable experience for everyone. 

Improvements For Your Safety:

Since closing the Museum in March 2020, we've looked carefully at every aspect of the Museum to consider how we can change our space and operations to better ensure a safe, healthy environment for all. Here are some of the improvements we have made:

  • Modified the check-in process.

  • Instituted new cleaning and sanitizing procedures in accordance with guidelines by the Centers of Disease Control and Prevention.  

  • Installed hand sanitizer stations throughout the Museum. 

  • Removed high touch exhibit components.

  • Installed a sneeze guard at the front desk. 

  • Purchased an electrostatic sprayer to increase disinfection and sanitizing capabilities.

  • The Museum will be closed from 12:30 pm -1:30 pm to sanitize and disinfect between sessions.

Frequently Ask Questions

I'm a member, do I still need to reserve a ticket for admission? 

Yes, your tickets are free, but you need to book them online before your arrival. 

Reserve tickets here: https://bit.ly/2QStLUs

With my reserved-time admission, how long can I stay in the Museum? 

There are two time slots available: 9:30 am -12:30 pm and 1:30 pm -4:30 pm. You can stay for the duration of your time slot. You are not required to arrive at the beginning of your time slot.

What happens if I show up to the Museum without a reserved ticket? 

If you arrive at the Museum without a ticket, and capacity exists, you will be asked to purchase a ticket via your smart phone. 

Will the Museum still offer daily programs?

Yes, the Museum will still offer daily programs. Due to COVID-19, we will be limiting our programs capacity. Pre-registration at the Front Desk is required upon arrival. Only children that are signed up will be allowed to participate. For a detailed list of the daily programs that are offered, click here.

I’m having issues signing in as a member to reserve my tickets, what do I do?

In order to sign in, you need to register for our site with the email you provided when purchasing your membership. Please call us at 910-254-3534 or email Membership Coordinator Jessie Goodwin at jgoodwin@playwilmington.org to resolve the issue.

What if I notice other guests not wearing their masks in the Museum?

Kindly notify a staff member and we will remind our guest of the rules.

 

Given the Museum has been closed since March, will my membership be extended?

All active memberships were automatically extended by six months. 

 
 
 
 

Participating member of the North Carolina Science Network Collaborative

Participating member of the Association of Children's Museums Reciprocal Network 

Encore Best of 2019 

Best Museum Finalist

      Hours of Operation

      Tuesday through Saturday

       9:30 am - 12:30 pm and 1:30 pm - 4:30 pm

       Closed 12:30 pm - 1:30 pm for sanitation

   

      Sundays

      1:00 pm - 5:00 pm

       Mondays

       CLOSED

      

                        

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