Planning Your Next Visit?
Beginning Friday, August 20th at 5 PM New Hanover County mandate will require anyone over the age of two to wear a mask while in indoor public spaces, regardless of vaccination status.
To better protect the health and safety of our members, visitors, and staff, we've changed a few things about how our guests enter the Museum. To help limit crowding, we're controlling the number of guests by having members and visitors purchase tickets in advance. Please review the information below to learn more about the changes we have implemented to improve your experience and ensure your safety.
Purchase Your Tickets
Both members and general admission guests must purchase online Museum admission tickets prior to coming to the Museum. Each guest, age twelve months and over, will need a ticket. If you are a member, your admission is free, but you will need to reserve tickets for admission on a selected day and time.
Non-Members reserve your tickets here.
Members must first register their email on our website by registering for our site here.
Once registered, members can sign-in in the top right corner and reserve your tickets.
You will not have an account on our website until your register for our site using the email connected to your membership.
Community Members (such as Library passes) must call 910-254-3534 ext 106 one day prior to reserve your tickets.
ACM Reciprocal Network cardholders from other museums must call 910-254-3534 ext 106 one day prior to reserve tickets.
Plan to present a printout of your physical ticket or a screenshot to show the tickets electronically on your mobile device.
Entering the Museum
If you have a stroller, you can use the stroller entrance located on 2nd Street. There is a doorbell and intercom at the stroller entrance!
All Museum guests 12 months and over will need a ticket.
New Hanover County mandate will require anyone over the age of two to wear a mask while in indoor public spaces, regardless of vaccination status.
MEMBERS: Please bring and present your membership card so our front desk staff can add your new expiration date.
Due to limited capacity, there are limited tickets for each member and non-member group. If member tickets sell out, members can purchase non-member tickets if capacity allows.
What To Expect When You Visit
The Children's Museum of Wilmington takes health recommendations for preventing the spread of COVID-19 very seriously. Accordingly, here are some things to be mindful of when you visit:
All staff, volunteers, and any guests ages over age two must wear a face mask.
If you, or anyone in your group, feels sick, has a fever, cough, or shortness of breath, please stay home.
Please respect six-foot social distancing between groups of guests and others.
Guests will find new sanitizing stations throughout the Museum and added signage on where the restrooms are located. Guests are encouraged to wash their hands frequently during their visit.
For the safety of our guests and visitors, the water fountain will be closed. Please make sure that you bring a water bottle. We do have water available for sale at the Front Desk.
Please be kind and respectful to others during your visit by following our guidelines. This will help to ensure a positive and enjoyable experience for everyone.
Improvements For Your Safety:
Since closing the Museum in March 2020, we've looked carefully at every aspect of the Museum to consider how we can change our space and operations to better ensure a safe, healthy environment for all. Here are some of the improvements we have made:
Modified the check-in process.
Instituted new cleaning and sanitizing procedures in accordance with guidelines by the Centers of Disease Control and Prevention.
Installed hand sanitizer stations throughout the Museum.
Removed high touch exhibit components.
Installed a sneeze guard at the front desk.
Purchased an electrostatic sprayer to increase disinfection and sanitizing capabilities.
Frequently Ask Questions
Does the Museum require visitors to wear a mask?
Yes, beginning Friday, August 20th at 5 PM New Hanover County mandate will require anyone over the age of two to wear a mask while in indoor public spaces, regardless of vaccination status.
What if I notice other guests not wearing their masks in the Museum?
Kindly notify a staff member and we will remind our guest of the rules.
What if I have a medical condition and cannot wear a mask?
New Hanover County mandate will requires anyone over the age of two to wear a mask while in indoor public spaces, regardless of vaccination status. For your safety and health, and the safety and health of our staff and visitors, if you are not able to wear a mask we don't recommend visiting at this time. Check out our free take CMoW home activities here in the comfort and safety of your home.
I'm a member, do I still need to reserve a ticket for admission?
Yes, your tickets are free, but you need to book them online before your arrival. You can reserve tickets and purchase tickets in person if capacity is open.
What happens if I show up to the Museum without a reserved ticket?
If you arrive at the Museum without a ticket, and capacity exists, you will be asked to purchase a ticket via your smart phone or in person at our Front Desk.
Will the Museum still offer daily programs?
Yes, the Museum will still offer daily programs. Due to COVID-19, we will be limiting our program capacity. Pre-registration at the Front Desk is required upon arrival. Only children that are signed up will be allowed to participate. For a detailed list of the daily programs that are offered, click here.
I’m having issues signing in as a member to reserve my tickets, what do I do?
In order to sign in, you need to register for our site with the email you provided when purchasing your membership. Please call us at 910-254-3534 or email Membership Coordinator Jessie Goodwin at firstname.lastname@example.org to resolve the issue.
Given the Museum has been closed March-September, will my membership be extended?
All active memberships were automatically extended by six months.